Protecting your personal data is our priority. This Privacy Policy outlines the personal data we collect, how we use it, how we protect it, and your rights under the General Data Protection Regulation (GDPR - Regulation 2016/679) and Greek law (Law 4624/2019).

1. Data Controller

The controller of your personal data is: IVY HOSPITALITY MANAGEMENT IKE

Email: hello@ivyhospitalitymanagement.com

Phone: +30 210 3238324

For any issues related to the protection of your personal data, you may contact us.

2. Information We Collect

When you use our services, we may collect the following information:

Information you provide: Name, surname, email address, phone number, and content of your communication with us.
Booking Data: Information regarding your stay at our apartments, check-in and check-out dates.
Website Usage Data: Information about your use of our website (e.g., IP address, device type, cookie preferences, browsing behavior, detailed traffic analytics).
Cookies and Similar Technologies: We use cookies to enhance user experience, for targeted advertising, and traffic analysis.

3. Purposes of Data Processing

We process your personal data for the following purposes:

Providing and improving services (e.g., processing bookings, customer service).
Communication regarding booking updates, confirmations, and notifications.
Compliance with legal obligations (e.g., submission of data to tax authorities).
Analysis and improvement of our website through statistical tools.
Targeted advertising and promotional activities based on user preferences.

4. Data Transfers to Third Parties

Your personal data may be transferred to:

Website hosting providers, booking management, and payment service providers.
Third countries outside the EU, only when appropriate protection measures are in place, such as Standard Contractual Clauses (SCCs).
Data analytics and marketing services for service improvement and targeted advertising.
Government authorities, when required by law.

5. Cookies & User Tracking

Our website uses cookies and similar technologies for:

Traffic analysis and user behavior tracking.
Targeted advertising via third-party providers such as Google Ads and Facebook Ads.
User preference management for an optimized browsing experience.

You can manage your preferences through the cookie banner displayed upon entering our website.

6. User Rights

Under the GDPR, you have the following rights:

Right of access: Request a copy of your personal data.
Right to rectification: Request the correction of inaccurate data.
Right to erasure: Request the deletion of your data under certain conditions.
Right to restriction of processing: Request the restriction of processing.
Right to object: Object to processing for specific reasons.
Right to data portability: Receive your data in a structured format.

You may exercise your rights by contacting us at hello@ivyhospitalitymanagement.com.

7. Filing a Complaint

If you believe that your data processing violates the GDPR, you may file a complaint with the Hellenic Data Protection Authority (HDPA)

8. Updates to this Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be published on our website and will take effect from the date of publication.

For any questions regarding this Privacy Policy, please contact us at hello@ivyhospitalitymanagement.com.

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